Saturday, April 13, 2024

The 3 Best Mattress Brands, No Matter How You Shop

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Woman sleeping in her bed
Pixel-Shot / Shutterstock.com

It’s hard to put a price on a good night’s sleep. Buying the right mattress — even if you have to spend a bit more — is the key to quality slumber.

Recently, J.D. Power released its latest annual U.S. Mattress Satisfaction Study, which asked more than 2,500 customers who bought a mattress in the prior 12 months to rate their purchase. In order of importance, the customer satisfaction ratings are based on:

  • Comfort
  • Price
  • Support
  • Durability
  • Variety of features
  • Warranty
  • Customer service

Following are the best-rated mattresses among both online shoppers and those who purchased a mattress in a store. Incidentally, the same three brands came out on top in both categories.

The best-rated mattress brands online

Tempur-pedic mattress delivery truck
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When shopping online, customers surveyed by J.D. Power paid an average of $939 for their mattress. The average customer satisfaction score among mattress brands purchased this way is 866 out of 1,000.

The mattress brands whose scores topped that average are:

  • Tempur-Pedic: 902
  • Sleep Number: 896
  • Purple: 889
  • Casper: 870

The best-rated mattress brands in stores

Sleep Number store
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When shopping in a store, surveyed customers paid an average of $1,192 for their mattress. The average customer satisfaction score among mattress brands purchased this way is 855 out of 1,000.

The brands that topped that average score are:

  • Sleep Number: 881
  • Purple: 879
  • Temper-Pedic: 862

Other mattress brands online

Older senior man can't sleep because of retirement stress
amenic181 / Shutterstock.com

The following brands all scored below the average customer satisfaction score for mattresses purchased online:

  • Sealy: 864
  • Ashley Sleep: 861
  • Serta: 860
  • Nectar: 854
  • Ikea: 853
  • DreamCloud: 845
  • Beautyrest: 844
  • Zinus: 826

Other mattress brands in stores

Mattress salesman with skeptical looking customer.
VGstockstudio / Shutterstock.com

The following brands all scored below the average customer satisfaction score for mattresses purchased in a store:

  • Sealy: 853
  • Ashley Sleep: 851
  • Serta: 846
  • Beautyrest: 838

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