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The Best Gas Utilities Across America, According to Customers

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Customers are bit less satisfied with their gas utilities than in the past, but some companies continue to earn impressive marks, according to J.D. Power’s latest annual U.S. Gas Utility Business Customer Satisfaction Study.

J.D. Power polled more than 8,800 customers nationwide about 59 gas utility companies.

In order of importance, survey respondents were asked to rate the companies based on:

  • Safety and reliability
  • Billing and payment
  • Corporate citizenship
  • Price
  • Communications
  • Customer contact

Overall satisfaction was down 6 points from 2022.

Higher natural gas prices could be one factor that has driven customer ratings lower. However, in each of four U.S. regions, a number of gas utilities received higher customer satisfaction ratings than the regional average.

Here are the big winners in the East, Midwest, South and West.

The East

Philadelphia, Pennsylvania
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Among gas utility providers in the East, the average overall customer satisfaction score was 799. The providers that rated above average were:

  1. New Jersey Natural Gas — 832 (out of 1,000)
  2. Washington Gas — 817
  3. Philadelphia Gas Works — 814
  4. Columbia Gas of Pennsylvania — 809
  5. BGE — 808
  6. Peoples — 808
  7. Con Edison — 806
  8. PSE&G — 805
  9. National Fuel Gas — 802

Below-average scores went to PECO (798), National Grid (792), Eversource (777), NYSEG (774) and UGI (767).

The Midwest

Sunset over Nebraska farm
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Among gas utility providers in the Midwest, the average overall customer satisfaction score was 800. The providers that rated at or above average were:

  1. MidAmerican Energy — 837 (out of 1,000)
  2. Spire — 822
  3. Dominion Energy Ohio — 813
  4. Columbia Gas of Ohio — 811
  5. DTE Energy — 811
  6. Duke Energy — 808
  7. Ameren Illinois — 800

Below-average scores went to Kansas Gas Service (798), Xcel Energy (797), Black Hills Energy (796), Nicor Gas (793), Alliant Energy (792), Consumers Energy (792), We Energies (790), Louisville Gas & Electric (786), CenterPoint Energy (785), Peoples Gas (775) and NIPSCO (769).

The South

Charleston, South Carolina
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Among gas utility providers in the South, the average overall customer satisfaction score was 839. The providers that rated above average were:

  1. Spire — 859
  2. Atmos Energy — 851
  3. TECO Peoples Gas — 848
  4. Piedmont Natural Gas — 844

Below-average scores went to Dominion Energy (832), Texas Gas Service (829), Oklahoma Natural Gas (825) and CenterPoint Energy (823).

The West

Rocky Mountain National Park in Colorado
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Among gas utility providers in the West, the average overall customer satisfaction score was 785. The providers that rated above average were:

  1. Southwest Gas — 838 (out of 1,000)
  2. NW Natural — 825
  3. Puget Sound Energy — 819
  4. Dominion Energy — 806
  5. Southern California Gas Company — 804

Below-average scores went to Xcel Energy (757), Pacific Gas and Electric (737) and San Diego Gas & Electric (733).

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